Privacy policy

By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent, where applicable, to the processing of your personal data and information in accordance with it.

This Privacy Policy includes the following sections:

1. Purpose of the Privacy Policy
2. Effective Date
3. Consent Collection Methods
4. Purpose of Data Collection
5. Data Processing Objectives
6. Personal Information Collected
7. Processing Methods Used
8. Access and Control of Personal Information
9. Sharing and Reasons for Sharing Personal Information with Third Parties
10. Use of Cookies and Similar Technologies
11. Retention of Personal Information

1. Purpose of the Privacy Policy:

Respect for privacy and the protection of personal information are essential to us. Through this Policy, we aim to safeguard such information in accordance with applicable laws.

To ensure this protection, the Aluminium Valley Society commits to collecting, processing, and sharing information that can identify an individual only when that individual has given consent, unless permitted or required by law — in which case consent will not be necessary.

The purpose of this Policy is to inform users of the reasons and methods by which the Aluminium Valley Society, or any person acting on its behalf, collects and uses their personal information. It is written in plain language to ensure users can provide informed consent.

For the purposes of this Policy, “personal information” refers to any data about an identifiable individual or information that can be used to identify an individual. Wherever possible, we will anonymize, pseudonymize, and/or aggregate such data so that it no longer identifies any individual.

2. Effective Date

This Policy is effective as of September 1, 2023.

3. Consent Collection Methods

We are committed to obtaining consent before collecting an individual’s personal information. Consent may be explicit or implicit and may be provided directly by the individual or by their authorized representative.

We prioritize obtaining explicit consent, whether verbally, electronically, or in writing.

However, implicit consent may be reasonably inferred from a person’s actions or inactions. For example, providing a name and address to receive a publication, or a name and phone number to receive a response to a question, is considered implicit consent to collect personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we intend to use personal information for a new purpose, we will describe the intended use and request consent again.

It is not always possible, particularly in the context of a government request, to obtain an individual’s consent to collect, use, or disclose their personal information. We commit to never disclosing such information except in accordance with this Policy, unless required or permitted by law.

4. Purpose of Data Collection

The information collected is in accordance with the purposes and objectives outlined in this Privacy Policy.

Here are some of the reasons we collect your personal information:

• To provide services: We collect and process the data and information necessary to fulfill our mission and contractual obligations.
• To ensure and improve our services: Data collected during your interactions with our services may be used to analyze and enhance their performance.
• To develop services: Collected data may be used for research and development purposes to offer new services to our users, including through advertising and marketing communications.
• To offer personalized services: The collection and analysis of data generated through your interactions with our services allow us to develop and deliver relevant services that better meet your support needs.
• To evaluate the performance of products and services: Data is collected to assess the benefits and limitations of our services, including through surveys. This helps ensure service quality and supports risk management.
• To protect our users’ privacy: Collected data allows us to verify identity and safeguard the privacy of individuals who communicate with us by phone, electronically, or otherwise.
• To meet legal obligations Data is collected to comply with requirements under laws, regulations, or international treaties.

5. Personal Information Collected

The Aluminium Valley Society may collect personal information in various forms, but will do so only through lawful means and solely for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of interactions between you and the Aluminium Valley Society.

That is why we must first inform you of the nature of the personal information we use.

We protect all personal information collected. Among the types of personal information that may be collected and used, we pay particular attention to:

Name and contact details: First and last name, email address, mailing address, phone number, and other similar data used to communicate with you.

6. Purposes of Data Processing :

To provide our services We use data to communicate with businesses that contact us.

Personalization. Some products include personalized features, such as recommendations that enhance your experience and satisfaction. These features use automated processes to tailor your experience based on the data we have about you, including inferences we make about your usage, activities, interests, and location.

Service development. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our clients’ needs.

Customer support. We use data to diagnose and resolve issues related to our products and/or services, restore access to your personal account, and provide other support and assistance services.

Security. We use data to protect the security of our products and our clients. Our security features may prevent malware from functioning, notify users of malware detection on their devices, or use video surveillance to ensure public safety during events.

Surveys and communications about our activities. We use the data we collect to keep you informed about activities organized by the Aluminium Valley Society, either by email or phone. We may also conduct surveys to improve our services.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and generate reports on the performance of our activities.

7. Processing Methods Used

The Aluminium Valley Society places the highest importance on the security of your personal information and is committed to processing it in accordance with industry standards and best practices, solely for the purposes for which it was collected, as described in this Policy or in a specific notice to that effect.
However, absolute protection of this information is not possible due to the inherent security limitations of transmitting data over the Internet. Therefore, any information transmitted to us is ultimately done at the user’s own risk.

8. Access and Control of Personal Information

The Aluminium Valley Society ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request corrections if the information is inaccurate. If you believe your personal information is incorrect or if you wish to access it, you may submit a request using the contact details provided at the end of this Policy.

To the best of our ability, we will provide timely access to your personal information. However, for security reasons, we may need to verify your identity.

There may be circumstances where we are unable to grant access to your personal information — for example, if access would result in the disclosure of another person’s personal information and that person refuses to consent, or if legal restrictions apply. In such cases, we will inform you of the reason why access cannot be granted.

If your request concerns data appearing on third-party websites or platforms, please contact those third parties directly.

9. Sharing and Reasons for Sharing Personal Information with Third Parties

We do not share your personal information with companies, organizations, or individuals outside the Aluminium Valley Society, except with our authorized suppliers and partners who require access to the information for the purposes outlined in this Policy and within its limits, as well as in the following cases:

• With your consent.
• For cloud storage, in which case personal information may pass through third-party jurisdictions. Please note that we only retain the services of reputable companies with established privacy policies.
• For accountability and reporting purposes.
• For legal reasons: We may disclose personal information outside our organization if access is required to comply with applicable laws and regulations.

The Aluminium Valley Society commits to never selling or renting your personal information to any third party.

10. Cookies and Similar Technologies

The Aluminium Valley Society may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information sent by the server to the browser during a website visit that allow the current connection to be uniquely identified. These data may include information such as your Internet Protocol (IP) address, browser type, browser version, pages visited on our site, date and time of your visit, time spent on the site, and other statistics.

Cookies are used, among other things, to retrieve search history and session-related items (e.g., ticket purchases), in order to enhance the user’s online browsing experience. It is important to note that enabling the cookie option may, depending on your configuration, allow other servers to install cookies on your system. You can set your browser preferences to notify you when cookies are present, giving you the option to accept or decline them.

Please note that our website may contain links or references to third-party websites. This Policy no longer applies once you leave our website, and the Aluminium Valley Society is not responsible for the collection or processing of personal information by these third parties or external sources.

11. Retention of Personal Information

The Aluminium Valley Society retains collected data for varying periods depending on its nature and relevance to the delivery of our products and services. During the retention period, the Aluminium Valley Society implements physical and technical measures to ensure the security of data containing personal information.

The primary location where personal information is stored is at the Aluminium Valley Society office in Chicoutimi, as well as in the cities where ICLOUD has servers that host the data collected by the Aluminium Valley Society.

DPO Personne en charge de la conformité

For any questions, comments, or complaints regarding this Policy, you may contact the person responsible for ensuring compliance with this Privacy Policy:

Lilianne Savard
Aluminium Valley Society
Head Office: 665 rue de la Gare Ouest, Alma, G8B 4L4
Office: 1866 Boul. Saint-Paul, Chicoutimi, G7K 1C9
Phone : 581 668-2368
Email : lilianne.savard@valuminium.ca